Billing & Subscription FAQs

Frequently asked questions about QueryCatch billing, subscriptions, payments, refunds, and account management

Billing & Subscription FAQs Find answers to the most common questions about QueryCatch billing, subscriptions, and payment management. If you can't find what you're looking for, contact our support team through the in-app ticketing system. General Billing Questions How much does QueryCatch cost? QueryCatch pricing is based on a base plan plus additional resources: **Base Plan**: $99/month (includes 1 website + 2 team members). **Additional Websites**: +$79/month each. **Additional Team Members**: +$19/month each. **Annual Billing**: 17% discount (pay for 10 months, get 12) What's included in every plan? All 20+ SEO and analytics features. Google Search Console & Analytics integrations. WordPress, Shopify, and Kinsta integrations. Unlimited API access and data exports. QueryCatch IQ (AI-powered keyword research). Email reports and team collaboration. Complete audit trail and security features No feature gates! Every plan includes access to all QueryCatch features. Do you offer free trials? No, due to API usage rates, a free trial is not available. What payment methods do you accept? Credit cards (Visa, Mastercard, American Express, Discover). Debit cards (bank-issued). Digital wallets (Apple Pay, Google Pay where supported). Bank transfers (ACH for US customers). International cards from most countries Subscription Management How do I add more team members? Add team members through the billing upgrade flow: Navigate to `/billing/upgrade?addSeats=true`. Select number of additional seats needed ($19/month each). Enter email addresses for automatic team invitations. Complete payment - charges are prorated for the current billing cycle. New team members receive invites immediately How do I remove team members? Remove team members through subscription management: Go to billing dashboard and click 'Manage Subscription'. Select number of seats to remove. Empty seats are removed first automatically. If occupied seats need removal, select specific members to remove. Confirm changes - credits apply to next billing cycle Profile owners cannot be removed. Admins can be removed by other admins/owners. Can I change from monthly to annual billing? Yes! Contact our support team to switch billing frequencies. We'll calculate prorated adjustments and apply the 17% annual discount. The change takes effect at your next billing cycle. How do I cancel my subscription? Cancellation is 'at period end' to protect your data: Admin/Owner clicks 'Cancel Subscription' in billing dashboard. Review data deletion warnings carefully. Confirm cancellation with admin privileges. Continue using QueryCatch until billing period expires. Profile and all data deleted automatically at period end Cancellation permanently deletes all profile data, integrations, and team access. Export important data before cancelling. Can I reactivate a cancelled subscription? Yes! You can reactivate until the exact moment your billing period ends. After that, all data is permanently deleted and cannot be recovered. Multiple Profiles & Organizations How do I add another website/profile? Create additional profiles for separate organizations or websites: Navigate to `/billing/upgrade` and select 'Add Profile'. Enter organization name and website URL. Choose team size (minimum 2 seats required). Complete payment ($99 base + $19 for additional seats). Each profile gets its own separate subscription and billing Do I pay separately for each profile? Yes, each profile is a separate organization with its own $99/month base plan plus any additional seats/websites. This ensures complete data isolation and independent billing. Can the same user be in multiple profiles? Absolutely! Users can be members of multiple profiles with different roles in each. For example, you could be an Admin in your company profile and a Viewer in a client's profile. How do I switch between profiles? Use the profile selector dropdown in the top navigation bar. Your billing dashboard will show information for the currently selected profile only. Proration & Billing Cycles How does proration work? Proration calculates charges/credits based on remaining time in your billing cycle: Example: Adding 2 seats ($38/month) with 15 days left in 30-day cycle: Prorated Charge = ($38 × 15 days) ÷ 30 days = $19 **Additions**: Charged immediately for remaining billing period. **Reductions**: Credit applied to next billing cycle. **Fair Calculation**: Only pay for time actually used When do proration charges appear? **Adding Seats**: Immediate charge for prorated amount. **Adding Profiles**: Immediate charge for remaining billing period. **Removing Seats**: Credit shows on next invoice. **Plan Changes**: Immediate charge/credit for difference Why don't I see credits immediately? Credits from seat reductions or downgrades are applied to your next billing cycle, not as immediate refunds. This is standard SaaS practice and ensures billing simplicity. Invoices & Payments Where can I download invoices? Access all invoices through your billing dashboard: Navigate to billing dashboard. Scroll to 'Invoice History' section. Click 'Download PDF' for printable receipts. Click 'View Hosted' for online viewing. Invoices are also emailed automatically What if my payment fails? Payment failures are handled gracefully: **Immediate Retry**: Automatic retry within 24 hours. **Email Notification**: Sent to billing contact. **Grace Period**: 7-day grace period before service interruption. **Update Payment**: Fix payment method through billing dashboard. **Contact Support**: Get help resolving payment issues Can I get a refund? Refund policies vary by situation: **Secure payment**: Multiple secure payment methods accepted. **Fair pricing**: Prorated upgrades. **Billing Errors**: Immediate correction and refund. **Unused Credits**: Applied to future billing automatically Contact support for refund requests. We review each case individually and aim for fair resolution. Permissions & Access Who can access billing information? **Admin Role**: Full billing management access. **Owner Role**: Inherent admin privileges (profile creator). **Viewer Role**: Read-only access to subscription info. **Billing-Only Access**: Not available (must be Admin/Owner) How do I give someone billing access? Promote team members to Admin role through profile settings. Only existing Admins and Owners can grant Admin privileges to other team members. Can Viewers see billing information? Viewers have read-only access to basic subscription information (current plan, seat count) but cannot access detailed billing, invoices, or make any billing changes. Technical Questions Is my payment information secure? Yes! QueryCatch uses industry-standard security: **Stripe Integration**: PCI-compliant payment processing. **No Card Storage**: QueryCatch never stores payment details. **Encrypted Transmission**: All data encrypted in transit. **Secure Webhooks**: Signed webhook verification. **Audit Logging**: Complete activity audit trail What happens to my data if I don't pay? **7-Day Grace Period**: Continue accessing data while resolving payment. **Service Suspension**: Features disabled after grace period. **Data Retention**: Data preserved for 30 days total. **Permanent Deletion**: All data deleted after 30 days of non-payment. **Reactivation**: Full restoration possible during retention period Can I export my data before cancelling? Yes! Export all your data while your subscription is active: **Search Performance Data**: CSV exports from intelligence dashboard. **Integration Settings**: Document configuration for easy restoration. **Team Member Lists**: Export member details and roles. **Invoice History**: Download all billing records. **No Export Fees**: All data exports are free Enterprise & Custom Plans Do you offer enterprise pricing? Yes! Enterprise plans available for organizations with 10+ profiles or special requirements: **Volume Discounts**: 10-40% off for multiple profiles. **Custom Billing**: Annual invoicing and payment terms. **Priority Support**: Dedicated success manager. **Custom Integrations**: API customization available. **White-Label Options**: Custom branding for agencies Can I pay annually with custom terms? Enterprise customers can arrange custom payment terms including net-30 invoicing, purchase orders, and custom billing cycles. Contact sales@querycatch.com for enterprise arrangements. Do you offer agency discounts? Yes! Agencies managing multiple client profiles receive volume discounts starting at 10 profiles. Contact our sales team for agency partnership opportunities and special pricing. Getting Help How do I contact billing support? **In-App Tickets**: Use the ticketing system in QueryCatch (fastest response). **Email Support**: billing@querycatch.com for billing-specific issues. **General Support**: support@querycatch.com for all other questions. **Enterprise Support**: Dedicated phone support for enterprise customers. **Documentation**: Complete guides at /documentation What information should I include in billing tickets? **Profile Name**: Which organization profile you're asking about. **Invoice Numbers**: For specific billing questions. **Error Messages**: Screenshots of any error messages. **Expected vs Actual**: What you expected vs what happened. **Timeline**: When the issue started or occurred How quickly do you respond to billing issues? **Payment Failures**: Within 2 hours during business days. **Billing Questions**: Within 4 hours during business days. **Account Access Issues**: Within 1 hour during business days. **General Inquiries**: Within 24 hours. **Enterprise Customers**: Immediate phone support available Our billing team is here to help! Don't hesitate to reach out with questions or concerns about your QueryCatch subscription.